General Queries
IS CASH ON DELIVERY (COD) AVAILABLE? No, COD is not available.
HOW TO PLACE A RETURN / EXCHANGE REQUEST?
Please note that the Return/Exchange request needs to be raised within 2 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we will get in touch with you to confirm your request.
In addition, all returned products must be unused, unwashed, or undamaged, and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.
HOW LONG WILL MY ORDER TAKE TO ARRIVE? The order usually takes 2-5 working days to reach all the metros and tier I cities; however, for some pin codes, it might take a little more time. In case of delay, please get in touch with us on:
Instagram: @elonze
WhatsApp: +91 9781533745
Email: elonze.in@gmail.com
HOW WOULD I KNOW IF MY ORDER IS PLACED? You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME? In case the order does not get delivered within 7-10 working days, you can write to us at:
Instagram: @elonze
WhatsApp: +91 9781533745
Email: elonze.in@gmail.com
We will do our best to get it delivered at the earliest.
ARE THERE ANY SHIPPING CHARGES ON DELIVERY? We charge a shipping fee of INR 200/- on all COD orders.
DO WE SHIP OUTSIDE INDIA?
Yes, we do through Instagram and Whatsapp. You need to text us and shipping charges will be extra for international orders.